Refund Policy

Refund & Return Policy

At Velours Noir, we want you to be completely satisfied with your purchase. If something isn’t right, our customer support team is here to help.

100-Day Return Guarantee

You have 100 days from the date you receive your order to request a return.

For change-of-mind returns under our extended 100-day return guarantee, the item must be:

Unused and unworn
Undamaged
In its original condition
Returned with its original packaging and accessories, where applicable

Please include your order number when contacting us so we can assist you as quickly as possible.

Our 100-day return guarantee is provided in addition to, and does not limit, any statutory consumer rights you may have under applicable law.

Damaged, Incorrect or Defective Items

Please contact us if:

Your item arrived damaged
You received the wrong item
Your item has a manufacturing defect
You experience a quality issue

For damaged, defective or incorrect items, the unused-product requirement above does not apply.

We may ask you to provide photographs of the product and packaging so that we can assess the issue and improve our quality control.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

Estimated processing times after the refund has been issued:

Credit and debit cards: typically 3–10 business days
Klarna, Shop Pay and other payment providers: processing times may vary depending on the provider

Your bank or payment provider may require additional time before the refund appears in your account.

Exchanges & Replacements

If your item arrives damaged, defective or incorrect, we may offer a replacement at no additional cost.

Please contact our customer support team before returning an item.

Return Shipping

For standard change-of-mind returns under our extended 100-day return guarantee, the customer is responsible for return shipping costs unless otherwise required by applicable law.

If you have received a damaged, defective or incorrect item, please contact us before returning it. We will provide further instructions.

Returns sent without contacting us first may result in processing delays.