Terms of Service
Velours Noir
Last updated and effective from: 1 September 2026
1. INTRODUCTION
1.1
These Terms of Service ("Terms") govern the use of the Velours Noir online store (the "Website") and the contractual relationship between TonkaBrand Oy, operating under the brand Velours Noir ("we", "us", "our", the "Seller"), and you as a customer ("you", "your", the "Customer") in relation to purchases made through the Website.
1.2
For the purposes of these Terms, a "consumer Customer" means a natural person purchasing goods primarily for purposes outside their trade, business, craft or profession.
1.3
Please read these Terms carefully before placing an order.
By placing an order through the Website, you agree to these Terms together with our Privacy Policy, Refund & Return Policy and Shipping & Delivery Policy.
Nothing in these Terms limits any mandatory consumer rights that apply to you under applicable law.
1.4
Our Website is operated using the Shopify e-commerce platform. References to the "Website" include the pages, functionality and services through which Velours Noir products are offered for sale.
2. SELLER INFORMATION
The Velours Noir online store is operated by:
TonkaBrand Oy
Trading as: Velours Noir
Business ID: 3531600-5
VAT ID: FI35316005
Registered in the Finnish Trade Register
Registered address:
Kraatarintie 18 C 14
21110 Naantali
Finland
Email: officialveloursnoir@gmail.com
Customer service telephone:
3. SCOPE AND APPLICATION
3.1
These Terms apply to orders placed through the Website.
3.2
By placing an order, you confirm that you have the legal capacity required under the law applicable to you to enter into the purchase contract.
3.3
Our products may include accessories designed to be compatible with products manufactured by third parties.
Apple®, iPhone®, AirPods®, MagSafe® and other Apple names and trademarks referred to on the Website are trademarks of Apple Inc.
Unless expressly stated otherwise, Velours Noir products are third-party accessories and are not manufactured, authorised, sponsored or endorsed by Apple Inc.
Any reference to a third-party brand or product is made solely where necessary to describe product compatibility.
4. USE OF THE WEBSITE
4.1
You may use the Website only for lawful purposes and to make genuine enquiries or purchases.
You may not place fraudulent, false or speculative orders.
4.2
You must provide accurate, complete and current information when placing an order, including your name, delivery address, email address and payment information.
You are responsible for ensuring that the information supplied is correct.
4.3
You may not use the Website:
(a) for unlawful or fraudulent purposes;
(b) to infringe our intellectual property rights or those of any third party;
(c) to upload or transmit malicious software, viruses or harmful code;
(d) to obtain or collect personal information about other users without authorisation;
(e) to interfere with the security or proper functioning of the Website;
(f) to engage in unauthorised scraping, crawling, phishing or similar automated activity; or
(g) to submit deliberately false or misleading information.
4.4
We may refuse or cancel orders where we have reasonable grounds to suspect fraud, misuse, unauthorised resale or other unlawful activity.
4.5
We may modify, suspend or discontinue parts of the Website where reasonably necessary.
This does not affect contracts already entered into or any statutory rights you may have.
5. PRODUCTS AND AVAILABILITY
5.1
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you and may offer:
(a) an alternative product, which you are free to accept or decline; or
(b) cancellation of the affected product and a full refund.
5.2
We take reasonable care to ensure that product descriptions, photographs, colours, dimensions and other information displayed on the Website are accurate.
However, colours may appear differently depending on your device or screen settings.
Minor variations that do not materially affect the product may occur.
5.3
We may limit the quantities available per Customer, order or delivery address and may refuse orders that reasonably appear to have been placed primarily for unauthorised commercial resale.
6. FORMATION OF THE CONTRACT
6.1
Products displayed on the Website constitute an invitation to place an order and do not themselves constitute our acceptance of an order.
6.2
After placing an order, you will receive an electronic confirmation acknowledging that we have received your order ("Order Confirmation").
6.3
Unless applicable law requires otherwise, the purchase contract becomes binding when we accept your order and confirm that the order is being processed or dispatched.
6.4
If an order contains several products, products may in some cases be dispatched separately.
6.5
We may refuse or cancel an order for legitimate reasons, including:
(a) product unavailability;
(b) an obvious pricing or product information error;
(c) inability to obtain payment authorisation; or
(d) reasonable suspicion of fraud.
If we cancel an order after payment has been received, the relevant payment will be refunded without undue delay.
7. PRICES, TAXES AND DELIVERY CHARGES
7.1
Prices displayed on the Website are shown in the selected currency and include applicable taxes where required by law, unless clearly stated otherwise.
7.2
Any delivery charges will be displayed before you place your order.
Full delivery information is available in our Shipping & Delivery Policy.
7.3
Where customs duties, import taxes or other import-related charges may apply, information concerning who is responsible for those charges will be provided before purchase or in our Shipping & Delivery Policy.
Customers will not be charged fees by us that were not disclosed before the order was placed.
7.4
We take reasonable care to ensure prices are correct.
If an obvious pricing error occurs, we may contact you and offer you the choice of:
(a) purchasing the product at the correct price; or
(b) cancelling the affected product for a full refund.
We are not required to supply a product at an obviously incorrect price where the error should reasonably have been apparent.
8. PAYMENT
8.1
The payment methods currently available will be displayed during checkout.
8.2
Payment information is processed through secure payment providers.
We do not store your complete payment-card information on our own systems where it is processed directly by a third-party payment provider.
8.3
By submitting payment information, you confirm that you are authorised to use the selected payment method.
8.4
Payment may be charged or authorised when your order is placed, depending on the payment method selected.
8.5
Your payment provider may perform verification or authorisation checks.
If payment is declined or cannot be authorised, we may be unable to process your order.
9. SHIPPING AND DELIVERY
9.1
We ship to the destinations displayed as available on the Website.
Current delivery estimates and available shipping methods are set out in our Shipping & Delivery Policy.
9.2
Where possible, we aim to dispatch orders from an appropriate warehouse based on product availability and the delivery destination.
Orders may be fulfilled from domestic, European or international fulfilment locations.
9.3
Estimated delivery times are estimates unless we expressly agree to a specific guaranteed delivery date.
Our currently stated estimated delivery times include:
Europe (EU): 6–12 business days
United Kingdom: 6–12 business days
Other destination-specific estimates are available in our Shipping & Delivery Policy.
9.4
Delivery may be affected by circumstances such as unusually high demand, carrier disruption, customs procedures, weather, strikes or other circumstances outside our reasonable control.
9.5
Where an order is materially delayed, we will comply with any rights you have under applicable consumer law, including your right to require delivery within an appropriate additional period or cancel the Contract where applicable.
9.6
Where tracking is available, tracking information will be provided after dispatch.
9.7
If delivery cannot be completed, the carrier may redirect the parcel to a collection point or return it to us.
If a parcel is returned because the Customer failed to collect it or supplied an incorrect delivery address, we may charge reasonable re-delivery or return costs where permitted by applicable law.
10. RISK AND OWNERSHIP
10.1
For consumer Customers, risk in the goods passes to you when you, or a third party designated by you other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise.
10.2
Ownership of the goods passes to you after we have received full payment for the relevant goods, subject to applicable law.
11. CANCELLATIONS, RETURNS AND REFUNDS
11.1 Statutory Right of Withdrawal
Consumers may have a statutory right to cancel an online purchase without providing a reason.
For consumers in the European Union and the United Kingdom, this will generally include a 14-day cancellation period beginning after receipt of the goods, subject to applicable exceptions.
Your exact statutory rights depend on the law applicable to your purchase.
Nothing in our voluntary return guarantee limits those rights.
11.2 Exercising the Statutory Right of Withdrawal
Where you have a statutory right of withdrawal, you may exercise it by making a clear statement that you wish to cancel the Contract.
Where required by applicable law, we also provide an online cancellation function and a model withdrawal form.
11.3 Handling During the Statutory Withdrawal Period
During a statutory withdrawal period, you may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning.
Where permitted by law, you may be responsible for diminished value resulting from handling beyond what would reasonably be permitted when examining the product in a physical shop.
11.4 Returning Products After Statutory Cancellation
Where applicable law requires it, goods must be returned within the legally prescribed period after you notify us of your withdrawal.
Unless otherwise required by applicable law or stated in our Refund & Return Policy, the Customer is responsible for the direct cost of returning a non-defective product after a change of mind.
11.5 Statutory Refunds
Where you validly exercise a statutory withdrawal right, we will refund payments as required by applicable law.
Where legally required, this includes the cost of our least expensive standard delivery method offered for the original order.
We may withhold reimbursement until we have received the returned goods or you have supplied evidence that they have been returned, where permitted by law.
Refunds will normally be made using the original payment method.
11.6 100-Day Return Guarantee
In addition to your statutory rights, Velours Noir provides a voluntary 100-Day Return Guarantee.
You may request a return within 100 days from the date you receive your order.
For change-of-mind returns made outside any applicable statutory withdrawal period, the product must be:
- unused and unworn;
- undamaged;
- in its original condition; and
- returned with its original packaging and included accessories, where applicable.
These additional conditions apply only to our voluntary extended return period and do not restrict any mandatory statutory rights.
11.7
For returns made solely under our voluntary extended 100-Day Return Guarantee, the Customer is responsible for return shipping unless we state otherwise.
Original delivery fees are not refundable under the voluntary extended return period unless required by applicable law.
11.8
Full return and refund instructions are available in our Refund & Return Policy.
Please contact officialveloursnoir@gmail.com and include your order number before returning a product.
12. DEFECTIVE, DAMAGED OR NON-CONFORMING PRODUCTS
12.1
Goods must comply with the Contract and the mandatory consumer protection laws applicable to the purchase.
Among other things, goods must correspond to their description and possess the quality and functionality that a consumer may reasonably expect.
12.2
If a product is defective, damaged, incorrectly supplied or otherwise does not conform to the Contract, please contact us at:
We may reasonably ask you to provide photographs or other information necessary to assess the issue.
12.3
Where a product is defective or non-conforming, statutory remedies may include repair, replacement, a price reduction or termination of the Contract and refund, depending on applicable law and the circumstances.
Any legally required remedy will be provided without cost to the consumer.
12.4
Consumers in the European Union have statutory legal guarantee rights for defective or non-conforming products for at least the minimum period required by applicable EU and national law.
These statutory rights are separate from any voluntary commercial warranty.
12.5
Unless a product page expressly states that Velours Noir provides a separate commercial warranty, we do not provide a separate commercial warranty in addition to the statutory rights available to you.
This does not limit our statutory liability for defective goods.
13. THIRD-PARTY SERVICES AND LINKS
13.1
The Website may contain links to websites or services operated by third parties.
We do not control those websites and are not responsible for their content, availability or privacy practices.
13.2
The Website may use third-party services relating to payments, analytics, delivery, reviews or other functionality.
Your use of those services may also be subject to the relevant provider's terms and policies.
14. LIABILITY
14.1
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
14.2
In particular, nothing in these Terms limits or excludes liability for:
(a) death or personal injury caused by negligence where such liability cannot lawfully be excluded;
(b) fraud or fraudulent misrepresentation;
(c) liability for defective products where it cannot lawfully be excluded;
(d) mandatory consumer rights; or
(e) any other liability that cannot legally be excluded or limited.
14.3
We are not responsible for losses caused solely by events outside our reasonable control where applicable law permits such limitation.
14.4
For consumers, we are responsible for losses that are a reasonably foreseeable consequence of our breach of the Contract to the extent required by applicable law.
We are not responsible for business losses suffered by a consumer where the purchase was made solely for private purposes.
14.5
The Website may occasionally be temporarily unavailable because of maintenance, technical problems or events outside our reasonable control.
Nothing in this Section affects your statutory consumer rights.
15. INTELLECTUAL PROPERTY
15.1
Unless otherwise stated, the Website and its content, including the Velours Noir brand, logos, designs, product photography, graphics, text, layout and other original materials, are owned by or licensed to TonkaBrand Oy.
15.2
You may use the Website for personal and lawful shopping purposes.
15.3
You may not reproduce, distribute, commercially exploit, modify or publish our protected content without prior written permission except where permitted by law.
15.4
Third-party trademarks remain the property of their respective owners.
References to third-party trademarks are not intended to imply affiliation or endorsement unless expressly stated.
16. REVIEWS, FEEDBACK AND OTHER SUBMISSIONS
16.1
If you voluntarily submit a product review, photograph, comment, suggestion or other material ("Submission"), you retain any intellectual property rights you hold in that Submission.
16.2
By submitting content for publication or use by Velours Noir, you grant us a non-exclusive, worldwide and royalty-free licence to store, reproduce and display the Submission for purposes connected with operating and promoting our products and services, subject to applicable law.
16.3
You must not submit content that:
(a) infringes third-party rights;
(b) is unlawful, defamatory, threatening or abusive;
(c) contains malicious code; or
(d) contains information you are not authorised to disclose.
16.4
Personal data contained in Submissions will be processed in accordance with our Privacy Policy.
17. PRIVACY AND DATA PROTECTION
17.1
Personal data is processed in accordance with applicable data protection legislation.
17.2
Our Privacy Policy explains how TonkaBrand Oy collects, uses, shares, stores and otherwise processes personal data and how you may exercise your data protection rights.
17.3
We use cookies and similar technologies in accordance with applicable law.
Where consent is legally required for non-essential cookies or tracking technologies, they will not be activated before the required consent has been obtained.
18. ELECTRONIC COMMUNICATIONS
18.1
We may communicate with you electronically in connection with your order, including by email.
18.2
Order confirmations, dispatch notifications, refund confirmations and other contractual communications may be sent to the email address provided during checkout.
18.3
You are responsible for providing a valid email address and keeping your contact details accurate.
19. TRANSFER OF RIGHTS
19.1
The Contract is binding on the parties and their permitted successors.
19.2
You may not transfer your contractual rights or obligations where such transfer would materially affect our rights without our consent, except where applicable law permits otherwise.
19.3
We may transfer or subcontract our rights or obligations where reasonably necessary for operating the business, provided that doing so does not reduce your statutory or contractual consumer rights.
20. EVENTS OUTSIDE OUR REASONABLE CONTROL
20.1
We will not be responsible for a failure or delay caused by circumstances outside our reasonable control to the extent permitted by law.
Such circumstances may include:
(a) strikes or industrial action;
(b) war, terrorism or civil disturbance;
(c) fire, flood, severe weather or natural disasters;
(d) epidemics or pandemics;
(e) major transport or logistics disruptions;
(f) governmental restrictions;
(g) telecommunications or infrastructure failures; or
(h) other comparable circumstances outside our reasonable control.
20.2
If such circumstances materially delay your order, we will inform you where reasonably possible.
Your statutory cancellation or delivery rights remain unaffected.
21. CHANGES TO THESE TERMS
21.1
We may update these Terms from time to time to reflect changes in law, our business or our services.
21.2
The Terms applicable to an order are normally the Terms in effect when that order is placed.
Changes made later will not retrospectively reduce rights arising from an existing Contract except where required by law.
21.3
The date of the latest version is displayed at the beginning of these Terms.
22. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified only to the extent necessary.
The remainder of the Terms will continue to apply.
23. WAIVER
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
Any waiver applies only to the particular circumstances for which it was given.
24. ENTIRE AGREEMENT
These Terms together with the policies expressly referred to in them constitute the terms governing purchases made through the Website.
Nothing in this Section excludes liability for fraud or fraudulent misrepresentation or overrides mandatory consumer law.
25. GOVERNING LAW
25.1
These Terms and Contracts entered into with TonkaBrand Oy are governed by the laws of Finland, excluding rules on choice of law, except where mandatory law provides otherwise.
25.2
If you are a consumer residing outside Finland, this choice of Finnish law does not deprive you of mandatory consumer protection provided by the law of your country of habitual residence where such protection applies.
26. COMPLAINTS AND DISPUTE RESOLUTION
26.1
If you have a complaint concerning a product, order or these Terms, please contact us first at:
We will attempt to resolve the matter directly.
26.2
Consumers in Finland may obtain advice concerning consumer disputes from the Finnish Competition and Consumer Authority's Consumer Advisory Services.
26.3
If a dispute cannot be resolved through negotiation or consumer advisory services, a consumer may submit the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta), where the Board has jurisdiction to consider the dispute.
The Consumer Disputes Board is an independent alternative dispute resolution body.
26.4
Before submitting a matter to the Consumer Disputes Board, consumers should normally first contact the Finnish Consumer Advisory Services.
26.5
Nothing in these Terms restricts a consumer's right to bring proceedings before a court that has jurisdiction under mandatory applicable law.
27. CONTACT US
For questions, complaints, returns or other matters concerning these Terms or an order, please contact:
Velours Noir / TonkaBrand Oy
TonkaBrand Oy
Business ID: 3531600-5
VAT ID: FI35316005
Kraatarintie 18
21110 Naantali
Finland
Email: officialveloursnoir@gmail.com
